Support/FAQ

shutterstock-117799039WORLDWIDE SUPPORT

We pride ourselves in our personal customer service and are happy to respond by email or telephone. (worldwide) We understand that the nature of our products means that speed of support could be crucial if you have a performance. We monitor our support email 24 hours a day, 7 days a week.

In the unlikely event of any mechanical failure or breakage either within or outside the warranty period, we use a worldwide support network facility that are able to ship any parts that become damaged. If you prefer you can even drop it in to your local electronic equipment repair specialist and we will work directly with them. Our products are modular so are simple and easy to diagnose any faults / repair.

WORLDWIDE WARRANTY

All Staffords on Stage products are protected for one year against defects in material and workmanship. This warranty applies to the entire product, including any accessories. Please keep proof of purchase and all original packaging, as this may be required when processing any claim.

CONTACTING SUPPORT

If you need help when creating your images or transferring them to your Stageprompter, visit our Knowledge Base .

If you require any other help, please use our Contact Page in the first instance.

OUR WEB APPLICATION

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FAQ

  • Supply outside the UK – We do not use distributors. We supply all our products direct from our factory as the direct shipping charges are much less than distributors charges. We endeavor to keep all products in stock and worldwide shipping takes between 2 – 5 working days. For prices please visit our products section on our Home Page.To obtain the prices in your local currency, please click on the flags at the top right of your screen. To obtain shipping costs please choose your products and progress to the checkout where you can enter your country to obtain the shipping charges. Outside the EU, all local taxes / duty will be the responsibility of the customer.​
  • How do I create my images – Please visit our Image Creation Section that gives you a demonstration of our own web application.
  • Larger Font Size – You can increase font size within your images to your own requirements.
  • Hire – We currently have several Stageprompters on our hire fleet. Please visit our our Hire Section for your next tour / gig.
  • Linking Stageprompters – Stageprompters can be linked using several solutions. Please contact us to discuss your requirements.
  • Flight Case / Protective Cover – We provide both to protect your Stageprompter from the bumps and knocks of transportation. Please visit our Accessories section.