Help and support for telemonitors

Service and Support

Worldwide telemonitor help and support

WORLDWIDE SUPPORT - We pride ourselves in our personal customer service and are happy to respond worldwide by email or telephone. We understand that the nature of our products means that speed of support could be crucial if you have a performance. We monitor our support email 24 hours a day, 7 days a week. All our telemonitor products are built to stand a touring rock band, but in the unlikely event of any mechanical failure or breakage either within or outside the warranty period, we use a worldwide support network facility that are able to ship any parts that become damaged. If you prefer you can even drop it in to your local electronic equipment repair specialist and we will work directly with them. Our products are modular so are simple and easy to diagnose any faults or repair.

WORLDWIDE WARRANTY - All Staffords on Stage products are protected for one year against defects in materials and workmanship. This warranty applies to the entire product, including any accessories. Please keep proof of purchase and all original packaging, as this may be required when processing any claim.


Contacting Support

How to display your lyrics on stage, technical advice, somethings not working or any other questions, please visit our Contact Page in the first instance. You will find our online contact form, as well as our telephone and email details.

Teleprompter service information

For our web application

Log in here

If you need help when using our web application, creating your images or transferring them to your Stageprompter, visit our Knowledge Base In the first instance. You will also find 7 tutorial videos here.

We aim to give the best telemonitor support available, let us know if we can improve in any way.